Anita Dinsdale
What They Said
Wow, well, what can I say that hasn’t already been said before!! FANTASTIC!!!
What a difference I have noticed in Black-Jack aka Jax, my seal bi colour ragdoll who was referred to Bob at the Vet Dentist for surgery after being found to have malformed growing teeth (four teeth on one side of his mouth rather than the usual three). Sorry – not sure of the technical term, but it didn’t look very nice on the x-rays.
Everyone was so very polite, kind and courteous from the first contact via phone through to enquiries following the surgery for insurance claims.
Bob explained everything very thoroughly and answered all the questions I had all the time showing care and consideration for his fluffy patient. I was even more surprised to receive a follow up call from him on the Sunday afternoon over the recent Bank Holiday asking how Jax was doing – “He’s got a new lease of life – he’s back to being a kitten again, he must have been in so much pain”. And, although he’s still not eating biscuits, his appetite is very much improved – again a sure sign that his operation was a great success.
Should your pets ever be unfortunate enough to need a referral to the Vet Dentist, you can rest assured your four legged friends will be in the best of hands and greatest of care with all the staff there.
A big thank you to you all from me – a very happy mummy and a big purry thank you from Black-Jack (Jax) for taking his pain and discomfort away.
Best Wishes
Anita Dinsdale.
Our Response
Dear Anita
Thank you once more for your fulsome praise.
I am so pleased that Jax is feeling better following the surgery.
Our pets are very poor at letting us know that their dental issues are causing problems.
Often we only realise how much pain dental disease has been causing when we see the difference after treatment. The improvements that you have seen in Jax’s general demeanor are directly related to treatment of a problem that we could not know was causing him so much discomfort.
This is the major drive for us to continue treating our patients and we are really grateful that owners like you, come forwards to seek help for their pets.
Very best wishes
Bob
Expertise5/5
Respect For My Pet5/5
Professionalism5/5
Friendliness5/5
Communication5/5
Cleanliness5/5
Value For Money5/5