What They Said
AVOID AVOID AVOID Mr Partridge may be one of the top six dental specialists in the country but he was rushed, brusque and very rude at the Leeds branch. I would strongly recommend that you make enquiries elsewhere for your pets treatment as Mr Partridge’s fees are extremely extortionate.
If I could give a zero for poor service I would.
It is always upsetting to receive a negative review. However, we have to draw consolation from the fact that the overwhelming majority of our feedback is highly positive.
Whilst we cannot comment specifically on individual cases, we can note that our colleagues report that a frequent stimulus for negative reviews is when they ask clients to pay outstanding bills.
Indeed, when we have records of post operative phone conversations saying how well their pet is doing after surgery – and knowing that our treatment has not only removed the immediate pain, but also our advice and preventive measures have helped to avoid further problems – then we know that we have done our job for our patients well.
It also helps to put things in context when a client’s main complaint appears to be a wobbly toilet seat in our previous temporary accommodation. Knowing that we were moving into our fabulous new premises in Harrogate within a couple of weeks, we had unfortunately not fixed the staff toilet seat.
Regarding the specific claims of “rushed, brusque and rude” – my practice manager has investigated and we have apologised if this was the impression given. However, this does not appear to be the impression that every other reviewer has formed.
This does not imply any complacency on our part. We continually strive to provide excellence in care, for our patients, our clients and for the vets that refer cases to us in a sustainable practice.
A sustainable practices is one that pays its bills and relies on our clients to pay their bills too!
Respect For My Pet1/5
Value For Money1/5