Emma Gensmantel
What They Said
I’ve taken my Miniature Schnauzer puppy Echo to the VetDentist twice now and they have been absolutely amazing with her. She first had her retained baby teeth removed, then a couple of month later had her lanced canines remove. The second time we went Echo happily trotted into the practice eager to see the team at VetDentist again despite having had several teeth out the previous time, showing the care (and especially the cuddles) from the team had made what could have been a very overwhelming experience for a puppy enjoyable.
Both Bob and Arianna were extremely helpful in their consults, spending time giving her a thorough examination and discussing at length all the options I had for Echo. I was especially impressed with the high quality photographs and radiographs which were shown at discharge so I could see in detail the problems Echo started with and how successful the operations had gone.
I am especially grateful to Bob for being so generous with his time and sharing his expertise when he let me, a veterinary student, watch him operate on my dog to remove her canines. It was truly amazing to watch and I learnt so much from it. He was so gentle with her, both her canines were removed with very little force and instead just a lot of skill. Despite having her two big adult canines removed the next day Echo was bouncing around as if nothing had happened to her. Being able to come into the operating theatre allowed me to meet all the hard working and friendly nurses who continually work to meet Bob’s high standards and give the best possible care for all the in patients.
I really appreciate the phone calls the day after Echo’s operations, it shows that the team at VetDentist don’t just want to get through patients, but they care about their outcomes and really care that their patients still get the best care even after they have left their premises.
I would not hesitate to bring a pet back to the VetDentist and will definitely be recommending them.
Our Response
Dear Emma
Thank you for your kind review.
It was a pleasure having you with us for the day. We hope that you enjoyed it & it was not too stressful seeing your own dog being operated on. Echo is a little sweetie & I am glad the op went well and she is feeling fine now.
Very best wishes for your future studies
Bob & the VetDentist Team
Expertise5/5
Respect For My Pet5/5
Professionalism5/5
Friendliness5/5
Communication5/5
Cleanliness5/5
Value For Money5/5